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 FAQ • BUYERS GUIDE 

Where are you Located?

 Sevyn & Co. is located at 7400 El Cajon Blvd. #104 La Mesa, California 91942

 

How long does shipping take?

  • Please allow 3-5 business days for in stock items to be processed and shipped for Domestic shipping. Custom orders take 14-21 business days to be made before they ship. Once your order is placed & has been processed you will receive a tracking number. Allow 2-4 business days for your package to arrive. All orders must be signed for.

 

  • For International shipping, Once your order is placed please allow 2-5 business days for in stock items to be processed and shipped. Custom orders take 14-21 business days to be made before they ship. Once your order has been processed you will receive a tracking number. Shipping varies with international, it usually can take up to 7+ Days.

Can I return or exchange my in stock or custom products?

  • There are no refunds on any items purchased. Exchanges can be made on in stock items within 7 days of purchase. No refunds or exchanges can be made for custom products. Please email se7yn.co93@gmail.com regarding concerns & to process an exchange. Custom units are allowed up to 2 revisions. Time frames for revisions can vary. Customer will be responsible for shipping and handling.

How many oz. are your bundles? How many bundles do I need for a sew-in?

Bundles are 95-100g or 3.35-3.5ozs each.

  •  14"-16" = 2 bundles,

  • 18"-20"= 3 bundles,

  • 22"-26"= 4 bundles.

 

How do I maintain my extensions?

  • Co-wash before installing extensions

  • Comb extensions from the ends working your way up.

  • Do not scratch or aggressively style/brush handmade lace wigs, frontal, or closure pieces.

  • AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT

  • AVOID NATURAL SHAMPOO. We personally recommend Tresseme moisturizing shampoo and conditioner.

  • Air Dry gives the best results to see natural texture.

  • Do not sleep with wet hair.

  • Avoid excessive products on hair, Less is more.

  • avoid coconut oil, organ oil and any protein. 

  • Wrap your hair or braids it in two plats at night.

  • When styling use heat protectant to avoid heat damage over time.

  • High heat can loosen the pattern and damage the integrity of the hair overtime.

  • This hair can be colored however, chemicals can loosen the pattern of the hair. In some instances coloring can damage extensions. Seek a professional for best results.

How do I order a wig?

We have some ready to ship wigs available in our shop to purchase as well as online  PreOrder options. Click the "Wigs" Tab to start your order!

Lace Closure Wig vs. Lace Frontal Wig vs. Full Lace Wig

  •  A Lace Closure Wig is made up of 2 or more bundles & typically a 5 x 5 free parting lace closure piece. Bundle amounts and closure sizes can be customized to your liking. These units are the true Glueless Wig. This wig type is very Beginner friendly and has little to no maintenance. 

  • A Lace Frontal Wig is made up 2 or more bundles and a 13x4 or 13x6 free parting lace frontal piece. While these units give you the most natural hair versatility, these units are for the more advanced client who is familiar and willing to deal with the frontal maintenance. Which can be a lot. Frontals are more of a Luxurious Lace type & hair style that has to be handled delicately. 

 

Can you re-use frontals / closures? How long do they last?

Yes  Lace pieces can be reused. Closures / frontals can last 6 months+. We encourage you to be gentle with your frontals / closures so you can use them for multiple installs. Please do not brush or scratch at your closure. Gently detangle hair. Be sure to not over bleached the knots! Although it makes the lace piece appear more realistic & Natural it can cause premature shedding and will cause the unit to be more fragile.

Measurement Chart for Wigs

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